In the event that a customer asks for a refund but refuses our support, that is also possible.
#Review zinstall winwin full
According to Terms and Conditions, you are eligible to apply for full credit for your purchase in case you have allowed our Support team to help you via diagnostics and / or remote connection, and our Support have acknowledged that they are unable to resolve the issue. If you can show us who has told you that you have to pay extra, we would be glad to refund your payment.
#Review zinstall winwin upgrade
To our knowledge, no one has asked you to do that, and we have in fact provided you the upgrade immediately once you have mentioned it, for free. The first and only contact we’ve had from you was you asking for the refund based on someone telling you that you have to pay extra. I have reviewed your conversation so far. Zinstall: (name deleted), My name is Jonathan, I am Frank’s supervisor. So I will expect a full refund please, as your software did not do the job as it was presented to me. I have already done the work that I was hoping your software would do. The SSD mode is enabled on the separate screen after the Target Selection screen: (omitted) Me: No, the software clearly stated that the Migration Kit Pro was an upgrade that I had to pay extra for. We do not charge extra for that (not sure why you have decided that we do, as this is the first contact from you that we have on record). Since that is available only in the Migration Kit Pro, we have upgraded your license so that you can use it. You are right – in order to split the transfer between a small C drive and a large D drive, you do need the SSD Mode option. Zinstall: Hi(name deleted), Thank you for contacting us. But if you look right on one of there main pages it actually lists the higher price for that particular software "Migration Kit Pro" ($169). In my communication with them, I had suggested that a "splash screen" or something must have come up. They claimed that they did not know why I would think they charged more for the upgrade I would need to do a transfer to a computer that had an SSD drive. So it must be reasonable to assume a "computer guru" would have a much better chance of knowing what an "SSD Drive" was than I would. However, I have asked people I know if they know what an "SSD Drive" is (my configuration), and most said they did not.
The Zinstall web site said that you "do not have to be a computer guru" to use WinWin, the product I paid for ($119).
But in fairness I have included their side of the conversation, as thay asked me to do when I said the public should know about how they treat their customers. I will never do business again with Zinstall.